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Wearing Different Hats – Or Perhaps Different Outfits

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As the SVP of Client Partnerships & Performance, I focus much of my time ensuring that the relationship – actually partnership – between MCI USA and each of our clients is positive, successful, and strategic. Each of our full service clients has a Client Portfolio Manager, and in this capacity we make regular outreach to client volunteer leaders primarily via phone. But usually once a year, we have the opportunity to spend some face time with our clients.

Recently, I participated in the Incentive Research Foundation’s annual event, the IRF Education Invitational. And this isn’t just any annual event. The Invitational this year held in Cancun is a high-profile, week-long, multi-faceted event which includes education, a golf tournament, silent and live auctions, receptions, and off-site excursions for its 500+ attendees. It is one of our most complex yet fun events that MCI USA manages each year.

Our week kicked off with a meeting of the IRF Board of Trustees, and I was asked to provide a short presentation on association trends during the board meeting. Thanks to the ASAE Foundation and its Foresights, I was able to focus an interactive discussion on a few trends that could impact the IRF short- and long-term. I loved getting the opportunity to talk associations with these smart and insightful volunteer leaders. And I did all of this in business clothes – getting to my blog title now.

With this strategic discussion successfully completed, it was time to don my official IRF staff polo shirt, and focus on working the event. Along with my colleagues, we helped the 500+ Invitational attendees register, load up on the correct excursion buses, find their education sessions, and connect with the best sponsors.

Business suits and staff uniforms – this is what I love about MCI USA and the work I do. I get to collaborate with volunteer leaders on high-level planning one day and then the next engage with staff and attendees. By doing both, I stay in touch with industry and the client. And I also demonstrate to our dedicated staff that MCI USA senior leadership is right there next to them in the trenches wearing whatever needs to be worn.

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