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Authors’ Biographies

Adriana Mundy
Membership Manager, MCI USA

Adriana Mundy is the Membership Manager for the National Industrial Transportation League (NITL). She began with MCI USA in May of 2016. Before coming to MCI USA, Adri worked in membership at the Hearth, Patio and Barbecue Association. She graduated from the University of New Hampshire in 2014.

Alexandros Papaioannou
By Alex
Global PR & Content Manager
Alison Teitelbaum
Associate Vice President, Association Management & Consulting, MCI USA

Alison Teitelbaum, CAE joined MCI USA in February 2013, as the chief staff executive for the National Center for Homeopathy (NCH). In this role she led NCH’s complete rebranding effort to ensure the accurate visual representation of the vibrant, thriving, modern organization that NCH is, and to position the organization as welcoming, up-to-date, relevant, and technologically nimble. This rebranding effort was recognized by the American Society of Association Executives with a 2014 Gold Circle Award. This work, along with targeted membership and community outreach initiatives, led to an incredible 35% increase in individual supporters and a 120% increase in social media followers within 9 months of the launch.

Amy Burke
Vice President, Member Engagement, Association Management & Consulting, MCI USA

With 15 years of nonprofit management expertise, Amy Lestition Burke joined MCI USA (formerly Coulter) in 2006, and was named a Vice President in 2015, focusing her work on association management and consulting for MCI’s clients. Burke serves as the go–to expert for membership strategies around both retention and recruitment, and she has also provided consulting services ranging from strategic communications and marketing to organizational development and change. Burke currently serves as the executive director of MCI USA client Special Libraries Association.

Amy Lotz
Vice President, Business & Partnership Development, Association Management & Consulting, MCI USA

Amy B. Lotz, CAE joined MCI USA in 2002. She currently leads one of MCI’s newest clients, the Healthcare Convention and Exhibitors Association (HCEA) where she brings her ability to grow associations in key areas including membership, conference attendance and overall revenue. For nearly a decade, Amy has directed MCI USA’s longest-tenured consulting client, the Gies Foundation of the American Dental Education Association, helping to launch the Gies Awards, the pre-eminent recognition of exceptional contribution to and support of oral health and oral health education.

Andy Schwarz
Associate Vice President, Public Relations, MCI USA

Andy Schwarz, CAE joined MCI USA in 2011 and directs the public relations efforts for clients of MCI USA Association Management and Consulting, as well as for MCI USA. In this capacity, he provides strategic oversight to public relations campaigns, marketing programs, and publications development. Andy previously served as executive director of the International Technology Law Association (ITechLaw), a global network of technology law practitioners, and as the executive director of the Public Media Business Association, both clients of MCI USA.

Anne E. Albright
By Anne Albright
Antoine Painot
Director of Events, MCI Geneva

Antoine Painot is Director of Events for MCI Geneva.

Antoine manages and develops accounts with the support of an event management team, offering a full range of event solutions to clients and prospects.

Antoine is responsible for ensuring the profitability of the events and projects organised by his team, and for turning each clients' meeting or event into an engaging experience that delivers on its objectives.

Avinash Chandarana
Group Learning and Development Director, MCI Group

Avinash Chandarana is Group Learning and Development Director of MCI.

After leading MCI Brussels’ HR function for 9 years, during which the office grew from 20 to 110 employees, in 2008 Avinash founded the pioneering MCI Institute, an in-house learning provider which increases the performance of MCI’s global workforce by supporting their continued professional development and growth.

Today, Avinash and his team provide a wide scope of virtual and face-to-face learning programmes for MCI’s 1,800 talents across over 30 countries, delivering over 150 unique topics and more than 11,000 combined learning hours in 2014 alone.

As a leading cross-cultural trainer, accomplished presentation skills coach, facilitator and moderator, Avinash also has extensive experience working with clients and regularly speaks during client events or consults for global companies and international non-profit associations worldwide.

Barbara Martins-Nio
Sports Business Unit Director, MCI Group

Barbara Martins-Nio is Sports Business Unit Director for the MCI Group.

Bringing over 14 years’ experience in strategic planning and operational management of international sporting events, with specialist expertise in services for accredited populations, Barbara joined MCI in 2013 to head up the company’s new sports business unit and deliver innovative solutions for sports associations and corporate clients.

Today, Barbara tailors MCI’s unique solutions to the individual challenges and opportunities facing national and international federations, national Olympic committees, organising and bidding committees, leagues, clubs and sponsors, using creative content and show production, association management, performance measurement and public affairs strategies to take them to the next level, and enhancing performance through seamless event and congress management, hospitality, registration and central booking services.

Ben Police
By BenPolice
Bogdan Manta
Program Development Manager, MCI Amsterdam

Bogdan Manta is Program Development Manager at MCI Amsterdam.

Bogdan is an adviser in the areas of concept creation, content development, product launch and strategic engagement of key audiences. When developing programs and event concepts, Bogdan makes extensive use of social psychology, behaviourism and change management practices.

As a Certified Speaker Coach, Bogdan has also extensive experience advising C level executives on how to create relevant presentations and highly impactful speeches. He regularly presents during student start-up courses and client events. He joined MCI in 2013 and holds a Master’s degree in Psychology and Marketing/Business Communications.

Carola Skoog is Sales Director of MCI Nordics.

With over 15 years' experience in the events and hospitality industry, Carola is a passionate believer in the power of face-to-face meetings and events to build brands, inspire audiences and drive change.

Trine leads MCI Nordics sales team, providing tailored solutions for clients working across Norway, Sweden, Denmark and Finland.

Caroline White
By Caroline White
Cathie Cusin
Chief Operating Officer, Europe & Vice President, Meetings & Events

Cathie Cusin is Chief Operating Officer, Europe and Vice President, Meetings & Events of MCI.

Driving the strategic growth of MCI in Europe, Cathie oversees over 20 regional offices and works hand-in-hand with each office’s managing director to build the MCI brand and foster customer loyalty in local European markets.

As Vice President of MCI’s Meetings & Events Division, Cathie is dedicated to creating original and inspiring interactions for corporate clients across a variety of key industries, with a focus on healthcare, ICT and finance.

Cerstin Steindorf
Global Account Director Healthcare at MCI Group

Cerstin Steindorf is Global Account Director Healthcare of MCI.

Cerstin established MCI’s dedicated healthcare practice in 1999 to serve global, regional and local companies and associations in the healthcare and life sciences industry.

Today, Cerstin is a highly-skilled expert on issues affecting the industry, including compliance and transparency, and assists many leading pharmaceutical companies to navigate the ever-changing and challenging regulatory environment to maximise the impact of their face-to-face engagements.

With over 15 years’ experience creating engaging meetings and events for the healthcare and life sciences sector, Cerstin regularly shares her expertise as a speaker during industry events. She is also a member of the steering committee of Healthcare Meetings Forum, which seeks to provide an unbiased view of medical meetings, placing on record the views of experts to better deliver meetings in the healthcare sector.

Chris Williams
Senior Associate, Association Management & Consulting, MCI USA

Chris Williams, CAE, joined MCI USA in 2016 as Senior Associate, bringing with him more than 15 years of association management experience from some of the nation’s largest trade associations. With his strong planning and visioning experience, as well as acumen in identifying long-term statistical performance trends to create growth models, Chris brings extensive experience in regulatory advocacy and program development to MCI USA, having served as Director of Safety Initiatives at Associated Builders and Contractors, Inc.

Claudia Lojer
Managing Director, MCI Vienna

Claudia Lojer is Managing Director of MCI Vienna.

Claudia drives the growth of the Austrian business and provides day-to-day leadership and direction to the local team.

An expert in destination management and meetings and events, Claudia is passionate about creating unforgettable live experiences that deliver on clients' objectives in the vibrant city of Vienna and beyond.

Colleen Eubanks
By ColleenEubanks
CAE, Vice President, AM&C
Consuelo Alcaino
By Consuelo Alcaino
Danielle Kirchner
By Danielle Kirchner
Darragh Hayes
By Darragh Hayes

Darragh Hayes is a Sales & Marketing Assistant at MCI Dublin.

Having started an internship with MCI while studying Business at University College Dublin, Darragh remained on as a part of the Marketing team in Dublin to work on the upcoming projects.

Darragh worked on the successful World Buiatrics Congress 2016 congress that took place in the Convention Centre, ensuring media and digital communication outlets were congruent and strategically increasing online engagement. Darragh also runs Social media and website content for the current projects being worked on at MCI Dublin.

Dev Sharma
Vice President, Strategic Account Management, MCI Group

Dev Sharma is Vice President, Strategic Account Management and a member of the business board of MCI.

With almost 25 years’ experience in the hospitality and international meetings industry, Dev is a passionate advocate for the power and business impact of face-to-face interactions.

An expert in strategic sales, account management and organisational transformation, in 2004 Dev joined MCI to drive organic growth through the management of global and strategic customer relationships and teams based in Europe, Asia-Pacific, the Americas and India, the Middle East and Africa (IMEA).

By editorIndia
By editorUS
Emily Moore
By Emily Moore
Erin Fuller
President, Association Management & Consulting, MCI USA

Erin Fuller, CAE leads MCI USA’s team of more than 100 professionals who focus on nonprofit management and consulting, and assesses business development and partnership opportunities that advance MCI’s mission and model while supporting a culture of creating thoughtful growth and strong career pathways. Fuller is a noted expert on nonprofit management and women’s issues, and has appeared on NBC Nightly News, CBS’s MarketWatch, ABC News, Fox News, NPR’s Marketplace, and BBC’s America. She has been quoted in The New York Times, The Washington Post, Forbes, Fortune and Newsweek, and is a featured lecturer within American University’s School of Public Affairs.

Florence Chua
Director Association Management & Consulting, MCI Shanghai

Florence Chua is Director of Association Management & Consulting for MCI Shanghai.

Florence works with a number of US-based associations to expand their footprint into China through strategic consulting, business planning and management. She helps them seize exciting opportunities and successfully adapt their strategies, products and approach to the unique needs of the Chinese market.

She has over 15 years' experience in marketing, communications and media and is an expert market development strategist for educational organisations in Asian markets.

Geraldine Damar
Director of Account Management at MCI Brussels

Geraldine Damar is Director of Account Management at MCI Brussels. Geraldine has 15 years' experience in the healthcare industry, including over 10 years' experience with MCI Brussels Association Management & Consulting department.

Today, Geraldine leads the department's healthcare division, focusing on improving the performance of international professional associations in the healthcare sector.

Geraldine holds senior positions with a number of healthcare associations. She is Executive Director of the International Liver Cancer Association, the Society for Clinical Data Management and the Cancer and the Kidney International Network and Strategic Account Director for the International Psychogeriatric Association and the International Pediatric Simulation Society.

Ghislain Benoit
By ghislain.benoit
Guy Bigwood
Group Sustainability Director of MCI

Guy Bigwood is the Group Sustainability Director of MCI. MCI is the world’s largest provider of strategic engagement and activation solutions and has been a key driver of innovation in the meetings, events, association and congress industries since 1987.

Guy Browning
Conference Host and Keynote Speaker

Guy Browning combines the two elements essential for a great business communicator; a deep love of business and an indestructible sense of humour.

Guy Browning started working life as an advertising copywriter at Darcy Masius Benton and Bowles. He went on to be Creative Director at The Added Value Group, Europe’s largest Marketing Agency.

Currently he is Managing Director of Smokehouse, an innovation agency specializing in facilitating large interactive events that create fantastic new ideas and a surge of corporate energy. He’s worked with the giants such as Unilever, British Airways, Sainsbury’s, Pepsico and Marks & Spencer helping them develop new products and successful ways of marketing them. He’s also trained generations of managers to think differently at some of the UK’s largest companies.

After work, Guy Browning is one of Britain’s leading humorists writing for The Guardian and The Sunday Times and for the BBC. He has written many business and humorous books including the bestselling Never Hit a Jellyfish With a Spade. He recently directed his first film Tortoise in Love and has just published The British Constitution: First Draft.

Hannah Wardrop
Director, Events, AM&C, MCI USA

Hannah Wardrop, CMP, joined the MCI USA team in June 2015 as Director, Events for MCI USA’s Association Management & Consulting division. In this capacity, she oversees and manages all aspects of event planning, coordination, and execution of pre- and onsite logistics for nonprofit clients. Wardrop has experience with trade shows, board meetings, awards galas, and annual conferences for both large and small groups.

Ian Lapworth
Operations Director - MCI UK

Ian Lapworth is one of our most senior Operations Directors. He looks after our pharmaceutical and healthcare clients and has significant experience of managing the delivery of congress groups, investigator meetings and advisory board meetings around the World. He advises clients - and colleagues - on compliance matters and leads our internal best practice resources in this area.

Based in our Oxford Office, Ian and his team also lead on the delivery on Destination Services across all 5 UK locations but predominantly in London and the Thames Valley area. Ian is a past student of Travel and Tourism Studies and began his career with Hogg Robinson Travel. Ian was Operations Director for Oxford Marketing International before they were acquired by MCI in 2012.

Ian lives in Banbury and is a season ticket holder at Banbury United FC, supporting them through thick and thin.

Jennifer Hedrick
Associate Vice President, Association Management & Consulting, MCI USA

Jennifer Hedrick joined MCI USA in 2016 as Associate Vice President, Association Management & Consulting. She brings 15 years of non-profit experience to the position, having most recently served for nearly five years as executive director of the Pellet Fuels Institute. In her role at MCI USA, Hedrick serves as the executive director of the National Industrial Transportation League. Serving the industry for more than a century, NITL is the only broad based trade association representing shippers.

Jennifer Jenkins
MCI UK Managing Director & Member of the MCI European Management Board

Jennifer Jenkins is Managing Director of MCI UK.

Jennifer drives the growth of the UK business and provides day-to-day leadership and direction to an 80-strong a team working across five locations – London, Belfast, Glasgow, Oxford and UK HQ in Petersfield, Hampshire.

She is a member of the European Regional Management Board of MCI Group. She has a special interest in content and programming in a live event context and is actively involved in aspects of this work for current corporate, institutional and not-for-profit and specifically government clients.

Jennifer’s early career was spent working for membership organisations – most notably the Royal Institute of International Affairs (Chatham House) and the Institute of Directors. She was then appointed as Managing Director of the then DTI-sponsored industry best practice initiative, Inside UK Enterprise.

Jennifer is the current Chair of the Association for British Professional Conference Organisers; an Advisory Board Member for the International Centre for Research in Events Tourism and Hospitality; a former Board Member of Eventia – IVCA.

Jenny Arden
Deputy Managing Director, MCI UK

Jenny is the Deputy Managing Director of MCI in the UK and a member of the Leadership Team. She is also a member of the Director’s group with MCI globally. She has been with MCI since 2001 and has been an active part in the growth and development of the UK office. Previously she worked in both the advertising industry and in television production.

In addition to her role as support to the Managing Director, she leads the team delivering to the UK’s Healthcare clients. Jenny has worked for many years with some of the leading pharmaceutical organisations globally and has a deep understanding of their needs and the restrictions of this sector. She also heads up our UK destination services offer and her enthusiasm for London especially is unlimited.

Jenny also heads up our HR function and puts people and their development at the forefront of everything we do.

She has a passion for cooking, entertaining and travel. She spends much of her spare time in the countryside walking her two terriers.

John Wong
Managing Director and Executive Creative Director, DBIS

John Wong is Managing Director and Executive Creative Director of Don't Believe in Style (DBIS).

DBIS, an MCI brand with offices in China, Hong Kong and Singapore, is well known across Asia for its creative services and experiential, brand-boosting campaigns.

Karine Desbant
Global Marketing & Communications Manager, Association Market

Karine Desbant is Global Marketing and Communications Manager for the Association market.

Karine manages and develops marketing initiatives to position MCI on the global association market and raise awareness about MCI’s solutions.

She is responsible for global outreach programmes at major industry events, media relations and overall exposure in association press, advertising, strategic partnerships with industry players, dissemination of MCI’s thought leadership pieces, and production of marketing collaterals to support regional offices with their sales efforts.

Along the different projects, she has been responsible for the conceptualization, development and management of international marketing and communication strategies providing creative and strategic input relevant to local markets.

For the last six years, Karine has also been supporting the MCI US sales team with multiple marketing and communications projects to further promote the MCI brand to the US association market.

Kate O'Donnell
Vice President, MarCom & Brand Strategy, MCI USA

Kate O'Donnell, CAE joined MCI USA in January 2008 as a senior associate, managing the marketing and creative efforts for the company’s nonprofit, events, and consultative clients. In 2015 she was named Vice President, and currently oversees marketing & communications initiatives for MCI USA’s four divisions, creating experiential productions and building brands through creative ventures from concept to fruition. O’Donnell also serves as the lead for the Strategic Consulting business unit, overseeing a team of consultants who provide practical, innovative counsel in key performance areas, converting nonprofit organizational challenges into actionable opportunities.

Katy Miller
Project Manager

Katy is one of our Project Managers based in our Petersfield Office. She is part of the operations team within client community two, and manages projects for our healthcare and destination services team.

Katy has worked in the events industry for over five years and has extensive project management experience. Having worked with clients from large Blue Chip companies in many sectors including the public sector, pharmaceutical, finance, and also IT she brings a broad background of event industry knowledge to every client account she works with.

Katy was selected for the C&IT A-List in 2015 which recognises the top 35 individuals within the event industry under 35.

Katy is a creative thinker, and when she can enjoys exercise, sport, and travel.

Kavitha Prabhu
Director, Association Management & Consulting, MCI Dubai

Kavitha Prabhu is Director of Association Management & Consulting for MCI Dubai.

Kavitha works with several associations to develop and implement their expansion and market entry plans for the Middle East.

With her team of association professionals she is responsible for ensuring local relevance and accurate delivery of the programs and benefits of international associations as well as designin marketing and business development strategies for associations to have better product & membership sales in the region.

Her responsibilities include overseeing the day-to-day operations for US-based associations in the Middle East, driving organizational growth of the associations through partnerships, business development and assisting in their regional strategies for global expansion.

Laurence Julliard
ICT Business Director

Laurence Julliard is ICT Business Director of MCI.

Responsible for market and trend analysis,business development and ensuring consistent service for global clients across MCI’s global offices, she drives the growth of MCI’s ICT unit from the company’s headquarters in Geneva.

Laurence has as over 15 years’ experience in marketing and communications in the ICT industry and holds a Masters in Management, Marketing.

Lee Lowery
Associate Vice President, Association Management & Consulting, MCI USA

Lee K. Lowery, MPA, CAE joined MCI USA in August 2000. She currently serves as the Executive Director for the American School Health Association (ASHA) where she recently led the organization through a contemporizing brand refresh and website redesign. Lowery also brings to ASHA her proven abilities in managing everything from boards and volunteers to national conferences to budgets, as well as her expertise in relationship building and strategic alliances. In addition to her role as ASHA’s Executive Director, Lowery serves as the Account Director for the Society for Clinical Data Management (SCDM), North America office, which is responsible for membership fulfillment for 80 percent of the society’s membership as well as annual conference fundraising. In this role, Lowery oversees and manages the staff in the North America office and serves as the liaison with SCDM’s global headquarters based in Brussels, Belgium.

Lisa DiBenedetto
Senior Manager, Events, AM&C, MCI USA

Lisa DiBenedetto, CMP, joined MCI USA in 2007 as a Meeting Coordinator and has been promoted three, currently serving as Senior Manager, Events. Lisa serves an array of MCI USA’s nonprofit and corporate clients, providing complex event planning and on-site logistics management for a variety of events, from specialized small group recognition events to nationally prominent Awards programs.

Mandy Lowe
Internal Communications Manager - MCI UK

As a communications professional with experience in internal and external communications, I have a broad understanding of the marketing and communications mix combined with a diverse skill set that has contributed to the success and growth of my employers.

Before joining MCI over six years ago, I worked producing television programmes. I travelled globally filming in some amazing locations and spending months at a time abroad. My wish to settle down and spend more time with family and friends prompted my career move.

Mandy has a degree in Film Studies from the University of Portsmouth.

By MariaKriva
Copywriter
Marina Saya
Marketing & Sales Support, Dorier

Marina Saya is Marketing and Sales Support for MCI's specialist brand Dorier, a leading provider of creative production services and audio-visual (AV) solutions.

Marina manages all marketing and communication activities for the Dorier Group, and is responsible for the development and management of the company's CSR programme.

With several years' experience in the international meetings and events industry, Marina is passionate about live experiences and their potential to inspire audiences, drive change, and achieve real business objectives.

Marina is fascinated with experiential marketing and keeps a close eye on the latest AV and digital trends making waves in the events industry. She is also a total quotes enthusiast and a lifelong travel lover.

Mark Egan
Events Director, MCI Dublin

Mark Egan is Events Director of MCI Dublin.

Mark has over 15 years’ experience in creating engaging meetings and events for clients across a number of key industries, including ICT and healthcare, and is passionate about helping clients to achieve their broader business objectives through inspirational live experiences.

Matt Davenport
PCO Project Director - MCI UK

Matt is a Project Director within our PCO team. He oversees a range of client accounts. Matt works with his clients on areas such as scientific programme development, delegate experience and new innovations.

Matt started working in events in 2002 and has a wealth of experience with working on congresses, meetings and events. Matt joined MCI in 2013, initially in the Live Experience team, before transitioning across to work on congresses in PCO twelve months later.

Matt spends his spare time trying to improve his half marathon time, watching AFC Wimbledon move up the football league and working his way through Surrey’s finest session ales.

Matteo Pederzoli
Director of Special Projects, MCI Benelux

Matteo Pederzoli is Director of Special Projects of MCI Benelux.

Matteo has curated the EU Pavilion experience for the EU at World Expo Milano 2015 as part of MCI Special International Projects Division. He was also involved in the creation of the film, and of the multimedia show that lies at the heart of the spectator experience.

MCI’s International Special Projects Division is a key strategic partner for Expo Milan 2015 and has brought together a visionary consortium of companies to serve the creative needs of the countries and companies participating, advising on all aspects of the event communication strategy and implementation in line with the Expo theme, "Feeding the Planet: Energy for Life."

Max Jones
Junior Project Manager

Max is a highly motived and enthusiastic Junior Project Manager for the Live Experience team. Max has worked at MCI for 3 years, where he has gained experience within multiple departments and worked closely with a variety of clients through many industry sectors.

Max is currently studying part time at the Open University for a Degree in Business Studies alongside working for MCI. He has had a desire to learn more about Business Studies after he gained a National Diploma for Business, Management, Marketing, and Related Support Services.

After gaining his qualification, Max worked for a Cruise Agency where he gained experience within a Marketing department before bringing his knowledge and enthusiasm to MCI.

Megan Quinn
By meganqMCIUSA
Melissa Van Dyke
Associate Vice President, Association Management & Consulting, MCI USA

Melissa Van Dyke joined MCI USA in 2015 as associate vice president and serves as the president of the Incentive Research Foundation (the IRF), a 22-year-old nonprofit foundation focused on research and education around incentives, rewards and motivation in the workplace. As president, Melissa has responsibility for all day-to-day operational, financial and marketing aspects of the organization and has helped triple the organization’s research and education footprint over the last five years. She came to the IRF from her position as managing consultant of the Employee Engagement Practice at Maritz Inc. Prior to this, Melissa held leadership positions in Solution Management, Product Development and Business Technology Solution Management at Maritz.

Nisha Mullati
MCI Group Regional Sales Director, Asia-Pacific and Ambassador, Wisdom 2.0

Nisha Mullatti is MCI Group Regional Sales Director, Asia-Pacific.

She leads MCI's corporate sales organisation across Asia-Pacific and strategically manages some of the company's largest Global Corporate Accounts.

For the past few years, Nisha has been pursuing her passion for mindfulness and its intersection with education, business and everything that life has to offer. This is helping her to bring some new facets to how we can work and live a little more (if not a lot) wisely and with (at least) some compassion!

Ollie Brook is Senior Project Manager for MCI UK.

Based in Glasgow, Ollie is responsible for overseeing all MCI event projects taking place in the Scotland.

Ollie ensures the profitability of the events and projects organised by his team, and helps turn each clients' meeting or event into an engaging experience that delivers on its objectives.

Pavel Soukup
Sales Manager, MCI Australia

Pavel Soukup is responsible for Sales and Business Development for MCI Australia.

With over 10 years' experience in the international MICE industry, Pavel is an expert in creating memorable meetings, incentives, conferences and events that drive results for clients. He believes in the importance of face face-to-face meetings as powerful platforms from which to effect change, motivate and inspire.

Peter Turner
By Peter Turner
Rebecca Flick
Senior Associate, Association Management & Consulting, MCI USA

Rebecca Flick joined MCI USA in 2007 as Senior Associate, and serves as Vice President, Communications and Programs for RESOLVE: The National Infertility Association, who became a client of MCI USA in August 2007. In her current position, Rebecca forges partnerships that increase public awareness and further the infertility awareness movement. She is responsible for the organization’s online presence and has served as project manager for three major redesigns of the RESOLVE website. She has also significantly increased RESOLVE’s interaction with the infertility community through social media efforts and electronic communications. Rebecca provides both the vision and implementation of RESOLVE’s major events, Walks of Hope, National Infertility Awareness Week® and the Night of Hope.

Richard Torriani
Vice President Global Congress Management and COO, Americas, MCI Group

Richard Torriani is Vice President Congress Management, Chief Operating Officer – Americas, and Managing Director MCI Geneva.

Driving the strategic growth of MCI in the Americas, Richard oversees a fast-growing number of regional offices and works hand-in-hand with each office’s managing director to build the MCI brand and foster customer loyalty in North and Latin America.

Richard also leads MCI’s global PCO (professional congress organiser) teams and drives the strategic growth of MCI Geneva.

Rob Anderson
Director, Enterprise Operations, Association Management & Consulting, MCI USA

Rob Anderson served previously as Director of Database Operations with Coulter (now MCI USA) from April 2009 to August 2011, where he managed the transformation of 17 clients from standalone database systems to a hosted enterprise application, and transitioned back to MCI USA’s association management & consulting unit in 2015. Rob came from British Telecom, where he worked as a Senior Business Analyst from 1998 to 2008, using his technical and system knowledge to recover unbilled revenue from a myriad of telecom business systems covering billing, order entry, and provisioning.

Rob Morrow
Global Director Performance Improvement

Rob Morrow is Director of Performance Improvement for the MCI Group.

Rob and his team of global performance improvement specialists design and implement innovative B2B and B2E programmes to help clients affect real change and improve their return on investment.

With vast experience in delivering strategic performance improvement programmes, Rob is passionate about solving clients' strategic challenges, including increasing channel sales; increasing market share; improving customer loyalty and retention; improving share of wallet; encouraging staff retention and increasing employee productivity.

Rob share observations, discussions and insights on how organisations can achieve better customer and employee engagement on his personal blog energiseempowerengage.com.

Rob Stanbridge
Client Director

Rob Stanbridge has over fifteen years’ experience in the live event and brand communications industry with expertise in creating engaging, interactive and innovative solutions.

Throughout his career Rob has worked as Head of Production, Head of Events and more recently heading up a Digital Event Technology department, looking at latest technology and innovation with a focus on how clients can integrate digital strategy and thinking into their live event experience.

In recent years Rob has seen a real shift in the expectations of attendees at events.

‘Event audiences are pushing for more interactivity from their event experience. They want events that are agile and managed in real time according to their own feedback and that of their peers. In short, they don’t want your event, they want their own personal event experience. ‘

Rob has worked with a wide range of client across a number of leading public and corporate sector projects and campaigns including Road shows, Award Ceremonies, Conferences, AGMs and Product Launches.

Rob has also delivered a range of digital events managing Virtual and Hybrid events, Live Webcast and Video linked events around the globe.

Rob is always ready to provide content development and consultancy to help deliver your experience.

Robbin Zhao
Senior Account Director, MCI China

Robbin Zhao is Senior Account Director of MCI China.

From MCI's Shanghai office, Robbin works with a number of US-based associations to expand their footprint into China through strategic consulting, business planning and management.

Roger Simons
MCI Group Sustainability Manager

Roger Simons is Group Sustainability Manager of MCI.

An international board member of the Green Meeting Industry Council (GMIC) with over 10 years’ experience in designing sustainability strategies and sustainable events, Roger is recognised internationally as a thought leader on sustainability.

As Group Sustainability Manager for MCI, Roger tailors sustainability consultancy services to each client’s individual challenges, helping turn their sustainability commitments into action, drive business results and create immense value for their employees, customers and the communities in which they serve.

A pioneer in standards development, Roger organised the world’s first third-party certified event under the BS8901 Sustainability Management system and went on to sit on the ISO 201021 Standard Project Committee 250, the Global Reporting Initiative (GRI) Events Sector Advisory Group, Convention Industry Council APEX/ASTM E60.02 Task Group and the Convention Industry Council's Future of Certifications Taskforce.

Rohini Dhar
Marketing and Communication Manager, MCI India

Rohini is Marketing and Communications Manager for MCI India,

She is responsible for developing marketing strategies as well as management of marketing, branding and promotional activities for MCI India’s association management mandates. She is also responsible for partnership development and planning the business portfolio of clients as per their market development strategy in India.

Rohini comes with over ten years’ experience in the field of marketing and communications, brand management, channel partner management and research, and has in the past worked with a large financial services firm and an international software giant among others.

Over the years, Rohini has garnered experience in targeted communication strategies and launched several campaigns for Indian companies as well as MNCs, besides working with start-ups to forge joint ventures and establish organic businesses.

Roisin Jenkins
Director, MCI Northern Ireland
Roxanne Cornwell
By Roxanne Cornwell
Content Manager, MCI Group

Roxanne Cornwell is Content Manager for the MCI Group.

Roxanne has over five years' experience in communications, marketing and content management for international organisations and in depth knowledge of the events industry, travel industry and international development sector.

Sally Burroughs
Account Executive, Association Management & Consulting, MCI USA

Sally Burroughs joined MCI USA in September 2014, and currently serves as the Account Executive of the Professional Development Consortium (PDC). Burroughs works directly with the Board of Directors and all member committees to facilitate the development of educational content, engage members, and oversee the day-to-day operations of the association. Burroughs previously worked with ITechLaw and the Public Media Business Association (PMBA), where she managed conference content and materials, overseeing the creation of features such as conference websites and mobile applications, and facilitating connections between conference presenters and all necessary volunteers and staff to ensure a top-notch program onsite.

Sara Meier
Senior Vice President, Credentialing, Standards, and Professional Development, MCI USA

Sara Meier currently serves as the Senior Vice President of Client Relations for the Association Management & Consulting division of MCI USA. In this capacity, Meier liaises with AM&C client boards, working with volunteer leaders on the continuing maintenance and growth of the relationship, overall staff management and the client evaluation process. Meier joined MCI USA (formerly Coulter) in 2006 with a background in sophisticated program management, nonprofit resource and strategic plan development. Meier also serves as the Executive Director for MCI USA client, ARIAS•U.S. Meier oversees all aspects of the organization’s operations and strategic initiatives.

Sebastien Tondeur
Chief Executive Officer

Sébastien Tondeur is Chief Executive Officer of MCI.

As CEO of an international group with offices in 60 cities and 31 countries around the world, Sébastien is responsible for strategic planning, mergers, acquisitions and global business development in line with his vision to make MCI the preferred partner for every company, association and brand looking to unlock their potential and deliver real change.

Sébastien’s leadership of over 1,800 employees is dynamic, open-minded and characterised by a passion for entrepreneurship and new technologies, and this entrepreneurial approach was recognised in 2011 with the Ernst & Young Entrepreneur of the Year in Switzerland award.

Sébastien is a strong believer in the power of face-to-face interactions, but fully embraces the digital world and its significance in building communities. Leading MCI’s digitisation revolution, he has ensured that MCI’s clients are leaders in successfully bridging the gap between online and offline.

Considered a creative driving force in today’s meetings and events industry, Sébastien holds influential positions in many industry organisations and frequently shares his expertise as a speaker at international events. Current Immediate Past Chairman of Meeting Professionals International (MPI), Sébastien shares in its belief that event organisers play a critical role in the success of organisations.

Academically, Sébastien holds a Bachelors of Science in Business Administration and a Masters in Business Administration (MBA) from Northeastern University in Boston, Massachusetts.

Sibley Guilianelli
By Sibley Guilianelli
Simeonne Bookal
Associate, Association Management & Consulting, MCI USA

Simonne Bookal is an associate at MCI USA. She serves as Manager of Communications and Programs for RESOLVE: The National Infertility Association.

Simon Dufaur
MCI Global Director Cardiology & Haematology Accounts

Simon Dufaur is Global Director, Cardiology and Haematology Accounts of MCI.

A seasoned healthcare executive, Simon directs MCI’s healthcare team in assisting medical associations and pharmaceutical companies manage increasingly complex regulatory changes and build high-level stakeholder alliances through strategic consulting and service development.

With close to 20 years’ experience in navigating the ever-changing and challenging regulatory environment of the healthcare sector and helping clients to maximise the impact of their face-to-face engagements, today Simon is a highly-skilled expert on healthcare trends and issues affecting the industry. He regularly shares his expertise as a speaker at international conferences and as a guest writer to leading trade magazines.

Simon is a member of numerous industry associations, including Strategic Account Management Association (SAMA), International Medical Meeting Professionals Association (IMMPA) and Meetings Professional International. He is past-president of MPI Belgium and has been a member of MPI’s Industry Advisory Panel since 2010.

Sylvia Andre
MCI Group Marketing and Communication Director

Sylvia Andre is Group Marketing & Communication Director for MCI.

Following formal training with WPP companies, Sylvia rose through the ranks to take on senior roles with Ogilvy and Young & Rubicam. She gained extensive international experience in Sydney, New York and London, advising clients in the airline, ICT, financial services and entertainment industries.

A creative marketing guru with an entrepreneurial streak, Sylvia ran her own successful marketing and media agency in Australia, repositioning brands and driving lead generation for the country’s largest property and retirement group before being enticed back to the corporate world and a new challenge at MCI.

With 20 years’ experience in marketing, branding and advertising, Sylvia’s expertise has been instrumental in driving MCI’s digital brand development.

Tamlynne Wilton
Director of Business Development and Marketing, MCI South Africa

Tamlynne Wilton is Director of Business Development and Marketing for MCI South Africa.

With over 14 years' experience in the national and international MICE industry, Tamlynne is a passionate advocate of the importance of face-to-face meetings and believes that conferences and events are powerful platforms from which to effect change, motivate and inspire.

Tamlynne works hard to bring international conferences to the shores of Africa, together with local and national tourism authorities, strategic partners, government, associations and venues.

She is particularly passionate about developing associations and helping them to achieve their objectives, and is an expert in complex project management, association strategy, creative conceptualisation, business development, negotiation and marketing.

Thomas Gibson
CEO, MCI USA

Tom Gibson founded Coulter Companies (now MCI USA) to ignite a core objective … to help people and organizations do both well and good. Over its 25+ year history, Coulter Companies grew to more than 100 accomplished professionals spread over two distinct business units and five divisions, including industry-leading business units serving both associations and corporations. Coulter Companies joined forces with MCI in March 2015.

Gibson now serves as the CEO of MCI USA, responsible for strategies which expand MCI’s growth and reach. While the scope of Gibson’s responsibilities have changed, the philosophical objective is as it has always been … to serve as a catalyst for clients and colleagues alike in pursuit of their true potential while perpetuating a corporate ethos with people, passion and performance as its core values.

Tom Vamos
Digital Director, MCI UK

Tom Vamos is Digital Director of MCI UK.

He has over 15 years' experience in strategic business analysis, solution design and software and web development in the meetings, conference and events industry.

As part of MCI UK's Digital Services team, Tom endeavours to work with clients to determine their requirements and provide or create the appropriate solutions for their events.

With a passion for onsite/event technologies, Tom has been lucky enough to travel the world and sit at the back of numerous conference centres configuring software late in to the night.

Trine Steffensen
Director of Operations, MCI Scandinavia

Trine Steffensen is Director of Operations at MCI Scandinavia.

With over 25 years' experience in event management and public relations, Trine is a passionate advocate of the power of face-to-face meetings to build brands, inspire audiences and drive change for companies, associations and the wider community.

Based in Copenhagen, Trine leads MCI Scandinavia's operations team, providing tailored solutions for clients working with the Stockholm, Gothenburg and Copenhagen offices.

Day-to-day, Trine ensures that the meetings, events and congresses delivered by her team will meet or exceed clients' objectives, working with MCI's experts in digitisation, technology and sustainability to achieve these targets and create unforgettable experiences for event attendees.

Valerie Mortimer and Wendy Ennis
By Valerie Mortimer and Wendy Ennis

Valerie Mortimer, Director of Global Accounts & Wendy Ennis, Director of Corporate Travel Operations, Wyndham Jade, an MCI Group company

Vicki Giordano
PCO Project Director - MCI UK

Vicki is a PCO Project Director of MCI UK, based in our Petersfield Office.

With a focus on continuous improvement and exceeding client expectation, Vicki is responsible for the delivery of complex, international events.

Vicki’s early career was in advertising and she moved to work with MCI (then Status Meetings Ltd) back in 1995. With an entrepreneurial flair, Vicki fulfilled operational, sales and management roles within MCI across a diverse mix of business units and left MCI briefly to fulfil an ambition of setting up her own business. She opened a designer shoe shop in her home town of Southsea and created an award winning business. She went on to open a second shoe shop in Chichester before selling the business and returning to MCI in 2009.

Vicki holds a Diploma in Direct Marketing from the Institute of Direct Marketing at Kings College, London.

Victoria Owens
Global Procurement Manager – MCI Group

Victoria Owens is the Global Procurement Manager for MCI our Procurement and Registration Director based in our Petersfield Office.

Following an early career with Marriott Hotels, Victoria joined MCI in 2007 and has worked in various roles that has seen the drive and implementation of professional procurement processes throughout MCI UK including full source to contract process; supplier qualification; full rationalisation of the MCI UK supply base resulting in the development a core partnership listing encouraging a closer working relationship with suppliers.

Victoria was promoted in July 2014 to a Global role and is responsible for the strategy and alignment of procurement processes across all offices within MCI. She was a former C&IT Magazine A Lister in 2010 and nominated for the Eventia Rising Star Award in 2013. She achieved CIPS student of the year for the South of England where her results featured in the top 10% of UK results.

She is a full Member of the Chartered Institute in Purchase and Supply and has recently fully qualified to MCIPS which is the internationally recognised gold standard of achievement for procurement professionals.

Vincent Yap
Assistant Director, Institutional Division for MCI Singapore.

Vincent Yap is Assistant Director, Institutional Division for MCI Singapore.

Vincent currently drives marketing initiatives and conference management teams for MCI's AM&C and PCO clients in Singapore.

Inspired by MCI's belief that when people come together, magic happens, Vincent focuses not only on creating memorable experiences for event and congress audiences, but on continuing to engage and activate these audiences long after the event is over.

With close to 20 years of marketing and event management experience, Vincent has marketed and managed large commercial tradeshows and conferences in Europe and around Asia, and continues to do so with a passion for MCI Singapore.

Yvonne Sharpe
Executive Sales Coordinator, MCI Canada

As a graduate of the Event Management program at the Art Institute of Vancouver, along with six years of experience in the industry, Yvonne supports the MCI sales teams in Toronto and Vancouver and leads the marketing efforts for MCI Canada.

Born and raised in Vancouver, Canada, she is a huge advocate for Canadian tourism and the MCI brand in North America.

Yvonne believes in the power of fusing online connections with face-to-face meetings to achieve maximum engagement for delegates.

An MCI talent since 2013, Yvonne brings innovative solutions, creative ideas, and a passion for writing to her work.

Zoe Daniels
PCO Director - MCI UK

Zoe Daniels is our PCO Director based at our Petersfield Office.

She drives the growth of the PCO team and, as such, provides leadership and operational support to a team of twelve working across two locations – Petersfield and Glasgow. Zoe also leads congress delivery for a number of high-profile medical associations including: ADI, BSG and the International Headache Society.

Zoe is a Member of the Association of British Professional Conference Organisers which recognises – and importantly accredits - professional delivery in this specialised field. She is extremely well-travelled and has a wide knowledge of destinations with both corporate and institutional client appeal. Zoe has a natural aptitude for financial budgeting and forecasting and is called upon by clients – and colleagues – for support in this work.

Zoe is a keen – and always constant – supporter of Portsmouth Football Club.

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